Better at Together
Getting Better at Together requires intentional investment in growing our individual and collective capacity to care for our people, customers, and communities in meaningful ways. It’s an unwavering commitment to living out our Corporate Purpose.
From humble beginnings to becoming a Los Angeles Owner-Operator
Chick‑fil‑A Owner-Operator Stanley Webster knows the importance of investing in his Team Members – in part because of a Chick‑fil‑A Operator investing in him.
From end-of-life care to inspiring young leaders
How Chick‑fil‑A Serramonte Centre Owner-Operator Susanna Choe’s passion for service shaped a thriving San Francisco Bay Area restaurant.
Chick‑fil‑A UK is committed to being Better at Together and we embed that principle in our ways of working, leading, and caring.
To achieve this, we focus on:
Valuing difference
Our similarities and differences strengthen us as we unite around something bigger than ourselves.
We seek to understand and honour our unique experiences and perspectives.
Ensuring equal access
We intentionally promote equal opportunity through our processes and practices.
We strive to provide personalised development and eliminate barriers to opportunities so all can thrive.
Creating a culture of belonging
We inspire a community by meeting people where they are.
We promote and sustain a culture where all individuals can thrive and contribute their personal best.
Who we are
The Chick‑fil‑A brand is represented by over 200,000 diverse individuals across the United States, UK, Puerto Rico, and Canada, and we are united by our common heart for service to others and to our communities.
Chick‑fil‑A Operators
Most Chick‑fil‑A restaurant businesses are independently owned and operated by franchisees (Owner-Operators) who live and work in the communities they serve. Local Owner-Operators are also known for mentoring and developing their Team Members.
Owner-Operators have access to a wide range of leadership and hospitality resources which they may choose to leverage to meet the unique needs of their teams.
Chick‑fil‑A Team Members
Most Chick‑fil‑A® restaurant businesses are independently owned and operated. At franchised Chick‑fil‑A restaurant locations, Team Members are employees of the franchised Operator. Owner-Operators typically offer Restaurant Team Members a wide range of competitive benefits.*footnote
Chick‑fil‑A Staff
Chick‑fil‑A UK strives to attract talent that reflects the communities we serve. Staff can engage with one another through staff-run Community Groups.
Chick‑fil‑A Community Groups help provide both a sense of belonging and tailored development while allowing Staff to connect with and learn from one another. A wide range of Community Groups are available to staff, such as Women in Business (WIB), Black Employee Resource Group (BERG) and Young Professionals. We routinely collaborate with various national diverse professional development organisations, which have included Women’s Foodservice Forum, National Black MBA Association and Association of Latino Professionals of America.
*Most Chick‑fil‑A restaurants are operated by franchised local Operators who are independent businesses and are not employed by Chick‑fil‑A, Inc. Each Operator and each franchised restaurant business is solely responsible for all employment matters in their restaurant, such as hiring, training, scheduling, supervision, and all terms and conditions of employment.
Commitment in Action
Giving back across diverse communities is a priority for Chick‑fil‑A Owner-Operators and Chick‑fil‑A, including hosting Community Care Events, participating in Chick‑fil‑A Shared Table, and awarding scholarships to Team Members and service-minded community leaders.
In honour of each new restaurant opening, Chick‑fil‑A donates $25,000 or the local equivalent to support a local food bank in every market in which we operate, with the aim of funds being distributed to partners within the restaurant’s community to aid in the fight against hunger.
Since 2020, Chick‑fil‑A has contributed more than $21 million USD to ensure equitable access to nutritious food within the United States, Canada and Puerto Rico. Locally, our franchised restaurant Owner-Operators give back in a variety of ways, including through fundraisers with schools and food donations to non-profits.
Providing Access to Education
Since 1973, we’ve donated more than $191 million in scholarships to help more than 105,000 Team Members in the US, Canada, and Puerto Rico persue a higher education and achieve their remarkable future — whether it’s with Chick‑fil‑A or elsewhere.
Elevating Organisations in the Community
Chick‑fil‑A, Inc.’s True Inspiration Awards programme celebrates and supports non-profits that make an impact in their communities. Since 2015, $17 million has been granted to over 200 organisations. Learn about the first True Inspiration Award recipient in the UK here.
We’re honoured to be recognised
2024 IMPACT Corporate Innovative Project of the Year
Two Million Meal packaging event recognised by Corporate Volunteer Council of Atlanta
2024 Fast Company Best Workplaces for Innovators
Ranked #1 in food and agriculture
2022 QSR Best Brands to Work For
QSR Magazine: One of the top 25 employers of choice for restaurant brands
Chick-fil-A UK’s commitment to Diversity, Equity and Inclusion
Chick-fil-A UK makes employment decisions on a non-discriminatory basis and remains committed to maintaining work environments free from any form of harassment.
It has been and shall continue to be our policy that we do not discriminate in employment decisions or tolerate any form of harassment based upon sex, race, colour, religion or belief, ethnic or national origin, nationality, pregnancy or maternity, age, disability, marital or civil partner status, sexual orientation, gender, gender reassignment, military status and/or any other protected status, classification, or factor.